Citizen and Employee Engagement for the New Norm

In our fourth Couchella event, Justin Herman, Global Head of Public Sector at Twilio, talks about the changing face of customer service.

The impact of COVID-19 will fundamentally shift expectations for how government will provide digital access to public services and facilitate telework for employees. While industry-leading capabilities like omnichannel communications have been successfully deployed by many businesses and a growing number of public services, now a spotlight is on all agencies to rapidly modernize to meet the challenges of this new normal. Justin Herman will share what communications capabilities and strategies are available to our public services today in order to tackle the critical need for remote citizen and employee services.